Effective date: May 30, 2026
30‑day return window
You have 30 calendar days from the date you receive your item to request a return. This meets Google Merchant Center’s minimum requirement.
Return conditions
To be eligible for a return, your item must be:
- Unused, unwashed, and unworn
- In its original packaging (tags, boxes, poly bags if originally included)
- Free from damage caused by the customer
Items that arrive defective or with quality issues are also covered – see “Defective or wrong items” below.
Non‑returnable items (final sale)
- Gift cards
- Intimate apparel (underwear, swimwear) for hygiene reasons – unless the original sealed packaging is unopened
- Clearance items marked “Final Sale”
Free returns & no restocking fee
We provide free return shipping for all eligible returns. We do not charge a restocking fee.
How to return
- Contact us at info@forever21.top or +1 443-674-2488 to request a return authorization.
- You will receive a prepaid return shipping label via email.
- Pack the item securely, attach the label, and drop it off at any carrier location shown on the label.
- Use the original box or any sturdy box – the prepaid label covers the return cost.
Return address
If you must ship on your own (e.g., lost prepaid label), send returns to:
210 West Claiborne #101
North East MD 21901
United States
Please note: We strongly recommend using the prepaid label so we can track your return.
Refund processing time
Once we receive and inspect your return (usually within 2 business days of delivery):
- Refund initiation: 1–2 business days after inspection
- Time to appear on your original payment method: 7–10 business days (depends on your bank or card issuer)
Defective or wrong items
If you receive a defective, damaged, or incorrect item, the 30‑day policy still applies. We will refund the full purchase price (including any shipping costs – though all our shipping is free). Please contact us immediately with photos of the defect.
Exchanges
We do not offer direct exchanges. If you need a different size or color, simply return the original item for a full refund (free) and place a new order.